Business owners in both the specialist outdoor trade and elsewhere recognise that confident, well-trained staff are much more effective at delivering great customer service. The bonus comes with increased customer spend, excellent referrals and confidence to return.
Running my own retail outdoor shop for over thirty years has given me an insight into what pleases both customers and owners. A long-term relationship pays repeated dividends through trust and respect. It’s a win/win!
Keep your staff loyal and willing and your customers coming back for years.
Contact me for specialist consultation.